Isaiah Bartlett
Great Falls
Summary
Results-driven professional with strong attention to detail and adaptability. Experienced in managing daily operations, mentoring teams, and implementing safety protocols to optimize service quality and enhance customer satisfaction. Dynamic server with a proven track record in delivering exceptional customer service. Skilled in order processing, team collaboration, and problem resolution, consistently enhancing dining experiences and operational efficiency. Dedicated hourly manager with comprehensive experience in overseeing restaurant operations. Expertise in training staff, ensuring compliance with health regulations, and resolving customer inquiries, driving high service standards and team performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Jakers Bar and Grill
Great Falls
02.2022 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed order processing and ensured accuracy before delivery to tables.
- Coordinated with kitchen staff to fulfill special requests and dietary needs.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant procedures and menu knowledge.
- Handled cash transactions and processed payments efficiently at the register.
- Engaged with customers to enhance their dining experience through attentive service.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Hourly manager
Jakers Bar and Grill
Great Falls
01.2022 - Current
- Oversaw daily restaurant operations and ensured high service standards.
- Trained and mentored staff to enhance team performance and efficiency.
- Implemented safety protocols and maintained compliance with health regulations.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Monitored financial performance and assisted in budgeting activities.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
Cashier
Oles Gas station
Missoula
04.2021 - 02.2022
- Processed customer transactions efficiently at busy retail locations.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided exceptional service.
- Handled returns and exchanges according to store policies.
- Collaborated with team members to ensure smooth store operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
Education
GED -
Ravvalli Public School District
Hamilton, MT08-2011
Skills
- Customer service
- Order processing
- POS operation
- Team leadership
- Health compliance
- Cash handling
- Conflict resolution
- Time management
- Attention to detail
- Organizational skills
- Problem solving
- Sales promotion
- Staff training
- Effective communication
- Customer engagement
- Decision-making
- Computer skills
- Troubleshooting
- Supervision and leadership
- Friendly, positive attitude
- Quality assurance
- Calm under pressure
Affiliations
I am an avid reader of fantasy novels and enjoy reading outdoors while my son plays. Engaging my son and his cousins in healthy activities like basket ball and soccer.
Certification
- serve safe certified.
Timeline
Server
Jakers Bar and Grill
02.2022 - Current
Hourly manager
Jakers Bar and Grill
01.2022 - Current
Cashier
Oles Gas station
04.2021 - 02.2022
GED -
Ravvalli Public School District
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