Keith Barbara
44, Anfield Court, Flat 1, Triq Ir-Ramel, San Pawl Il-Bahar
Summary
Personable Office Administrator experience prioritizing multiple tasks requiring prompt solutions. Managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members requests. Professional and welcoming in creating upbeat work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources and Office Administrator
Architect Anthony Robinson
11.2023 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Defined clear targets and objectives and communicated to other team members.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Relationship Officer
BNF Bank Plc
05.2021 - 11.2023
- Maintained and built close relationships with customers through regular contact and visits.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Worked with clients to address and respond to client and partnership management issues.
- Supported retail team in implementing sales tactics and achieving growth objectives and sales targets.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings and training to discuss innovative strategies to improve services.
Senior Sales Assistant
B4 Group
08.2015 - 05.2021
- Accepted and processed cash, check and card payments.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Put together sales contracts, completed documentation and issued receipts.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Assistant and Storekeeper
MF Company Ltd
09.2008 - 07.2015
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Received, merchandised and arranged all shop items for visual display.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Ordered goods from various vendors to maintain store merchandise levels.
- Sorted and placed materials on racks and shelves according to predetermined sequences such as product code and size.
- Monitored merchandise on shelves and in storage using inventory control system.
Stacker
GS Superstore
05.2008 - 09.2008
- Complied with company policy and legal regulations to achieve and maintain safe working environment.
- Inspected final packaging to certify fit to customer specifications.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Education
1996 - 1997
St Theresa College Primary School
Birkirkara, Malta1997 - 2001
Dun Karm Psaila Primary School
Naxxar, Malta2001 - 2006
Vincenzo Borg Brared Boys Secondary School
Birkirkara, Malta2006 - 2007
MCAST - ICT
Paola, Malta2007 - 2008
Giovanni Curmi Higher Secondary School
Naxxar, MaltaSkills
- Customer Service
- Customer Engagement
- Multitasking and Organization
- Administrative Support
- Problem-solving abilities
- Teamwork and collaboration
- Marketing knowledge
- Computer literacy
Certification
- Driving License B
- European Computer Driving License ECDL (Module 1 till 7)
- O' Levels - Maltese, Physics & Social Studies (Level 5)
- MCAST Foundation Certificate in Computing
- Higher Secondary Certificate
- School Leaving Certificate
Racing Pigeon, Snooker & Pool
My hobbies are that of practicing the game of Snooker and Pool. Also, I am a Club member and active in a committee of a Pigeon Racing Club in Malta.
Languages
Maltese
Native language
English
Intermediate
B1
Maltese
Proficient
C2
Timeline
Human Resources and Office Administrator
Architect Anthony Robinson
11.2023 - Current
Relationship Officer
BNF Bank Plc
05.2021 - 11.2023
Senior Sales Assistant
B4 Group
08.2015 - 05.2021
Sales Assistant and Storekeeper
MF Company Ltd
09.2008 - 07.2015
Stacker
GS Superstore
05.2008 - 09.2008
1996 - 1997
St Theresa College Primary School
1997 - 2001
Dun Karm Psaila Primary School
2001 - 2006
Vincenzo Borg Brared Boys Secondary School
2006 - 2007
MCAST - ICT
2007 - 2008
Giovanni Curmi Higher Secondary School
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