Kirsten Martinez
Great Falls
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Scheduler
ServiceLink
Work From Home
04.2025 - Current
- Provided professional customer support and appointment coordination via phone and email.
- Coordinated loan signing appointments between borrowers, notaries, lenders, and closing teams.
- Worked efficiently in a fast-paced, deadline driven environment while meeting production goals.
- Adapted quickly to changing priorities, urgent requests, and operational workflow changes while maintaining productivity.
- Exercised strong problem solving skills to find alternative solutions when preferred appointment times and agents were unavailable.
Lead Hostess
Harry & Izzys
Indianapolis, IN
09.2023 - 11.2024
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Coordinated table assignments and reservations to optimize seating efficiency.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Cashier
Panera Bread
Indianapolis, IN
08.2022 - 09.2023
- Processed customer transactions efficiently using POS system.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted customers with menu inquiries and product recommendations.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to streamline service during peak hours.
Education
High School Diploma -
Beech Grove Senior High School
Beech Grove05.2022
Skills
- Computer skills
- Attention to detail
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Critical thinking
- Effective multitasking
- Problem-solving
- Telephone etiquette
- Reliability
- Call management
- Client relations
Timeline
Scheduler
ServiceLink
04.2025 - Current
Lead Hostess
Harry & Izzys
09.2023 - 11.2024
Cashier
Panera Bread
08.2022 - 09.2023
High School Diploma -
Beech Grove Senior High School