Lana Herman
Havre
Summary
Floor Runner with excellent background creating inviting atmosphere for guests. Demonstrated dedication to quality when performing cleaning tasks, [Task] and [Task]. Strong team player and effective communicator when working with teammates and supervisors.
Overview
24
24
years of professional experience
Work History
Casino Floor Runner
Lucky Lil’s Casino
Havre
12.2024 - Current
- Serving refreshments to customers & snacks.
- Stocking coolers
- Cleaning machines
- Cashing casino tickets out for customers.
- Putting delivery orders away
- Visit with customers
- Assisted customers using gaming machines.
- Maintained clean casino floor by emptying trash cans, cleaning tables and completing other general cleaning tasks.
- Checked customer identification to verify age before serving alcoholic beverages.
- Addressed patron issues and quickly resolved complaints.
- Answered patron questions regarding game rules or casino policies.
Manger/Bartender
Gallery Lounge
Havre
09.2003 - 11.2024
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Cleansed glasses with sanitizing solution after each use.
- Hired employees
- Scheduled employees
- Trained employees
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Stocked ice bins and coolers as needed throughout shift.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Neatly sliced and pitted fruit for garnishing drinks.
Manager of Operations
Beaver Creek Golf Course
Havre
09.2001 - 09.2003
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Oversaw inventory management activities including ordering supplies as needed.
- Developed and implemented operational policies and procedures to improve efficiency.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Led process improvement initiatives, resultingin an increase in operational efficiency.
- Addressed customer concerns with suitable solutions.
- Managed scheduling, training and inventory control.
Education
High School Diploma -
Havre High School
Havre, MT05-1973
Skills
- Customer service
- Cash handling
References
References available upon request.
Timeline
Casino Floor Runner
Lucky Lil’s Casino
12.2024 - Current
Manger/Bartender
Gallery Lounge
09.2003 - 11.2024
Manager of Operations
Beaver Creek Golf Course
09.2001 - 09.2003
High School Diploma -
Havre High School