Summary
Overview
Work History
Education
Skills
References
Timeline
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Lana Herman

Havre

Summary

Floor Runner with excellent background creating inviting atmosphere for guests. Demonstrated dedication to quality when performing cleaning tasks, [Task] and [Task]. Strong team player and effective communicator when working with teammates and supervisors.

Overview

24
24
years of professional experience

Work History

Casino Floor Runner

Lucky Lil’s Casino
Havre
12.2024 - Current
  • Serving refreshments to customers & snacks.
  • Stocking coolers
  • Cleaning machines
  • Cashing casino tickets out for customers.
  • Putting delivery orders away
  • Visit with customers
  • Assisted customers using gaming machines.
  • Maintained clean casino floor by emptying trash cans, cleaning tables and completing other general cleaning tasks.
  • Checked customer identification to verify age before serving alcoholic beverages.
  • Addressed patron issues and quickly resolved complaints.
  • Answered patron questions regarding game rules or casino policies.

Manger/Bartender

Gallery Lounge
Havre
09.2003 - 11.2024
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Cleansed glasses with sanitizing solution after each use.
  • Hired employees
  • Scheduled employees
  • Trained employees
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Assisted in setting up the bar for service shift.
  • Developed good working relationships with fellow employees through effective communication.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints in a professional manner.
  • Stocked ice bins and coolers as needed throughout shift.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Greeted guests with friendliness and professionalism.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Neatly sliced and pitted fruit for garnishing drinks.

Manager of Operations

Beaver Creek Golf Course
Havre
09.2001 - 09.2003
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
  • Led process improvement initiatives, resultingin an increase in operational efficiency.
  • Addressed customer concerns with suitable solutions.
  • Managed scheduling, training and inventory control.

Education

High School Diploma -

Havre High School
Havre, MT
05-1973

Skills

  • Customer service
  • Cash handling

References

References available upon request.

Timeline

Casino Floor Runner

Lucky Lil’s Casino
12.2024 - Current

Manger/Bartender

Gallery Lounge
09.2003 - 11.2024

Manager of Operations

Beaver Creek Golf Course
09.2001 - 09.2003

High School Diploma -

Havre High School
Lana Herman