Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Pepion

Browning

Summary

Adaptable person with experience in customer service, ability to manage cash handling and resolve customer issues effectively.

Overview

3
3
years of professional experience

Work History

Casino Floor Runner

Town Pump Incorporated
07.2024 - 05.2025
  • Managed alcohol sales while ensuring ID verification.
  • Executed consistent cash handling procedures, paying out customers
  • Resolved customer issues efficiently.
  • Maintained energy level while working on feet for six-hour periods.
  • Enhanced understanding of casino industry procedures.

Casino Floor Runner

Palace Casino
04.2024 - 07.2024
  • Maintained a clean and organized work environment, adhering to company standards and protocols.
  • Resolved customer inquiries, ensuring satisfaction and retention.
  • Assisted patrons by resolving complaints, explaining rules and variations of games.
  • Managed financial transactions for customer payouts.

PCA

Bee Hive Homes Franchising
04.2023 - 01.2024
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Promoted social interaction among residents within a long-term care facility.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Waitress/Hostess

Leaning Tree Cafe
05.2022 - 08.2022
  • Handled high-pressure situations with composure, maintaining service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Handled reservations efficiently for cabins and campsites, working with Excel.

Cashier/Stocker

Family Dollar
03.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts
  • Operated cash register for cash, check, and credit card transactions with accuracy
  • Stocked Inventory, checking expiration dates and getting new things to the shelves on time

Education

High School Diploma -

Cut Bank High School
Cut Bank, MT
05.2021

Skills

  • Hospitality and accommodation
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Cash handling
  • Customer relationship development
  • Adaptability

Timeline

Casino Floor Runner

Town Pump Incorporated
07.2024 - 05.2025

Casino Floor Runner

Palace Casino
04.2024 - 07.2024

PCA

Bee Hive Homes Franchising
04.2023 - 01.2024

Waitress/Hostess

Leaning Tree Cafe
05.2022 - 08.2022

Cashier/Stocker

Family Dollar
03.2022 - 05.2022

High School Diploma -

Cut Bank High School

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Mercedes Pepion