Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer Experience
College
Accomplishments
Affiliations
References
Timeline
Generic

Lucy Knifong

Helena

Summary

Motivated leader, enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

5
5
years of professional experience

Work History

Shift Lead/Barista

Dutch Bros
Gresham
06.2022 - Current
  • Extensive customer service and interaction.
  • Performed closing and opening duties, such as cleaning, prepping ingredients, washing dishes, mopping, stocking, and preparing/serving coffee and beverages.
  • 35 hours a week.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Trained new employees on company policies, procedures, and job duties.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Maintained cleanliness and organization of the work area to uphold company standards.

Host/Bartender

The Brewhouse
Helena
09.2024 - 03.2025
  • Provided excellent customer service by anticipating customer needs.
  • Took reservations over phone and in person.
  • Managed incoming calls during busy shifts.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Assisted staff by serving food and beverages or bussing tables.

Cart Attendant/Maintenance

Gresham Golf Course
Gresham
06.2020 - 08.2024
  • Performed cleaning tasks, washed carts, cleaned the range, and dealt with customers at the counter
  • 20 hours a week

Education

Bachelor of Arts - English Writing, Psychology

Carroll College
Helena, MT
05-2028

High School Diploma - General Studies

Sam Barlow High School
Gresham, OR
03.2024

Skills

  • Creative writing
  • Social media management
  • Research skills
  • Customer service
  • Conflict resolution
  • Team building
  • Time management
  • Attention to detail

Hobbies and Interests

Sam Barlow High School, OSAA 6A Level, 2020-2023, Volleyball, Junior Year, 2022, Tennis, Freshman, Sophomore, Junior, 2022, Placed in the top ten of the state's highest cumulative team GPAs for tennis

Volunteer Experience

Good Shepherd Community Church, Middle School Leader for Student Ministries, 3, Worked with Middle School students and their spiritual needs, Organized events

College

Carroll College, English Writing/Psychology, Pre-law, Enrolled in Army ROTC

Accomplishments

ROTC Excellence Award (November 2024)

Affiliations

Active participant in the Chi Alpha Organization in Helena, MT

Involved in several intramural sports

Army ROTC Cadet

References

References available upon request.

Timeline

Host/Bartender

The Brewhouse
09.2024 - 03.2025

Shift Lead/Barista

Dutch Bros
06.2022 - Current

Cart Attendant/Maintenance

Gresham Golf Course
06.2020 - 08.2024

Bachelor of Arts - English Writing, Psychology

Carroll College

High School Diploma - General Studies

Sam Barlow High School

Similar Profiles

CREATE PROFILE
Lucy Knifong