Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic
Michael Nyabako

Michael Nyabako

St. Julians

Summary

Versatile and results driven professional with expertise in sales, customer service, retail, hospitality, management and logistics. Fluent in Swedish and English, excelling in fast paced environments with strong communication, problem solving, and leadership skills. Proven track record in sales strategy, client relations and business development, with experience at Global Connect, Tele2, Brödernas, Joe & The Juice and ICA Sverige AB.
A strategic leader who drives revenue growth, optimizes workflows, and fosters high performing teams. Passionate about exceeding expectations, enhancing customer satisfaction, and contributing to business
success. Ready to work, learn and add value to a forward thinking company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Telesales Agent

Viasales
Stockholm
11.2022 - 11.2023

Prospected and sold products via outbound cold calls and face to face interacting. Consistently meeting and exceeding sales goals. Built strong customer relationships through effective communication and personalized solutions. Managed leads, tracked sales activities and provided excellent customer service to ensure satisfaction and repeated business. Collaborated with the team to improve sales strategies and contribute to overall success.

Restaurant Manager

Brödernas
Stockholm
02.2021 - 11.2022

Managed daily operations ensuring efficient service, customer satisfaction and staff performance. Oversaw scheduling, staffing, resource allocation to optimize workflows and control costs. Led recruitment and training to maintain high service standards. Developed marketing strategies to boost brand awareness so as revenue. Fostered a positive work environment, resolving conflicts and maintaining team morale. Handled customer inquiries and complaints for a strong brand reputation. Managed inventory, supply orders as well as compliance with health and safety regulations.

Bar Manager

Joe & the Juice
Helsingborg
11.2019 - 02.2021

Oversaw the daily operation of the bar ensuring efficient service and maintaining a vibrant, high-energy environment. Focused on team leadership, providing ongoing training and motivation to deliver toptier customer experiences. Streamlined bar workflows and enhanced product offerings, resulting in increased sales and improved customer satisfaction. Managed inventory control, placing timely orders to optimize stock levels while minimizing waste cost. Fostered strong relationships with customers, enhancing loyalty and ensuring brand consistency in every interaction.

Forklift Operator & Warehouse Worker

ICA Sverige AB
Helsingborg
05.2018 - 09.2018

Worked as a seasonal warehouse employee while pursuing studies, gaining hands-on experience in logistics and inventory management. Operated forklifts and other warehouse machinery to efficiently transport, load, and unload goods. Managed inventory handling, order picking, and stock replenishment to ensure smooth logistics operations. Maintained a high standard of safety following workplace regulations. Worked in a fast paced environment meeting deadlines and productivity targets.

Education

Soldier. Marksman -

Swedish Army
Kristianstad, Skåne
06-2019

High School Diploma -

Flygtekningscenter
Ljungbyhed
06-2018

Skills

Relationship building and customer retention
Creative problem solving & communication
Lead generation & prospecting
Staff training & supervision
Budgeting & cost control
Adaptability, resilience & persistence
Retail operations management
CRM & multitasking
Digital Marketing social media management (basic)

Teamwork Independant work

Attention to detail Professional speaking

Languages

Swedish
First Language
English
Proficient (C2)
C2

Certification

  • driving licence
  • forklift license

References

References available upon request.

Timeline

Telesales Agent

Viasales
11.2022 - 11.2023

Restaurant Manager

Brödernas
02.2021 - 11.2022

Bar Manager

Joe & the Juice
11.2019 - 02.2021

Forklift Operator & Warehouse Worker

ICA Sverige AB
05.2018 - 09.2018

Soldier. Marksman -

Swedish Army

High School Diploma -

Flygtekningscenter
Michael Nyabako