Michaela Rakban
Service Support Officer
Birkirkara,04
Summary
Dynamic professional with over 9 years of experience in the gaming industry, specializing in presentation and engagement within Special Teams. Proven track record of building strong, trustworthy relationships with clients and colleagues, supported by exceptional communication and interpersonal skills. Eager to embrace new challenges and opportunities for growth while committed to delivering outstanding customer service and maintaining high standards under pressure. Prepared to leverage a methodical work approach, prioritize effectively, and contribute positively to a collaborative team environment.
Overview
12
12
years of professional experience
5
5
Languages
Work History
SERVICE AND SUPPORT OFFICER
EEZE
04.2024 - Current
- Detects any procedural errors or suspicious activity and enforces all policies and procedures.
- Monitors tables and card rooms continually to ensure adherence to gaming regulations and procedures.
- Operates surveillance equipment to ensure accurate video documentation.
- Evaluate Studio personnel performance.
- Co-ordinate Studio/Table Maintenance activities.
- Report problems or concerns to Head of Studio Service and Support
- Documents incidents outcome by compiling incident reports.
- Act as first point of contact to the Studio and 3rd parties.
- Performs other duties as may be assigned by the Management.
- Responsible for the Quality of games.
- Carry out any other ad hoc duties that might be required from time to time according to the Company’s exigencies.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Developed a comprehensive knowledge base, enabling faster response times for common support queries.
LIVE CASINO PITBOSS
EEZE
05.2022 - 03.2024
- Oversee the operations in the pit on the casino floor.
- Assure that games are run smoothly.
- We supervise dealers, watch dealers for errors and ensure that proper procedures are followed.
- Trained, supervised and evaluated workers.
CASINO DEALER
EEZE
01.2022 - 04.2022
- Presenting Casino Games Online to worldwide people.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
DELIVERY DRIVER
HUDSON HOLDINGS
10.2021 - 01.2022
- Sell merchandise, tag merchandise, clean and stock inventory.
- Provided customer service, ensuring a positive shopping experience.
- Operated pallet jacks to transport freight to the sales floor.
- Stock store shelves with merchandise that needed to be put in its locations.
CUSTOMER SERVICE REPRESENTATIVE
PADDY POWER BETFAIR
01.2021 - 10.2021
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
ONLINE GAMING DEALER
NETENT CASINO
10.2017 - 12.2020
- Presenting and Dealing of the Casino games for Worldwide players.
ONLINE GAMING DEALER
MEDIALIVE CASINO
10.2016 - 10.2016
- Presenting Casino Games Online to worldwide people.
SALES REPRESENTATIVE
MELITA LTD
08.2015 - 08.2016
- Making appointments and meeting new and existing clients;
- Advising customers about service offers and after-sales service and support;
- Meeting sales targets and reporting sales trends.
CASHIER
SOUTHERN FRIED CHICKEN
09.2014 - 08.2015
OFFICE CLERK
RAPID EXCHANGE
08.2013 - 09.2014
- Secretarial & clerical duties
Education
BASIC HAIRDRESSING COURSE -
Top Brands
FOOD HANDLING COURSE A - undefined
St Bernard's Safety Training Centre
ECDL STANDARD CERTIFICATE - undefined
Domain Academy
02.2022
MQF LEVEL 2 - Mechanical Engineering
MCAST
03.2015
SECONDARY EDUCATION CERTIFICATE - undefined
St. Theresa College, Junior Lyceum for Girls
05.2014
JUNIOR LYCEUM EXAMINATIONS - undefined
St. Nicholas College
07.2009
Skills
- Job-related skills
Problem-solving
Teamwork and collaboration
Work Planning and Prioritization
Technical support
Awards
Dealer of the Month Mr. Green Team
DRIVING LICENCE
Driving Licence: B
COURSES
- Certificate of Completion: Module 1 Game Presenter Induction Training Courses
- Category A Couse on Food Handling Courses
- Money Laundering and Fraud Prevention Course
Timeline
SERVICE AND SUPPORT OFFICER
EEZE
04.2024 - Current
LIVE CASINO PITBOSS
EEZE
05.2022 - 03.2024
CASINO DEALER
EEZE
01.2022 - 04.2022
DELIVERY DRIVER
HUDSON HOLDINGS
10.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
PADDY POWER BETFAIR
01.2021 - 10.2021
ONLINE GAMING DEALER
NETENT CASINO
10.2017 - 12.2020
ONLINE GAMING DEALER
MEDIALIVE CASINO
10.2016 - 10.2016
SALES REPRESENTATIVE
MELITA LTD
08.2015 - 08.2016
CASHIER
SOUTHERN FRIED CHICKEN
09.2014 - 08.2015
OFFICE CLERK
RAPID EXCHANGE
08.2013 - 09.2014
FOOD HANDLING COURSE A - undefined
St Bernard's Safety Training Centre
ECDL STANDARD CERTIFICATE - undefined
Domain Academy
MQF LEVEL 2 - Mechanical Engineering
MCAST
SECONDARY EDUCATION CERTIFICATE - undefined
St. Theresa College, Junior Lyceum for Girls
JUNIOR LYCEUM EXAMINATIONS - undefined
St. Nicholas College
BASIC HAIRDRESSING COURSE -
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