Natalie Agius
Birguma
Summary
High-performing Event Manager with extensive portfolio of international and domestic project accomplishments spanning 16 years. Outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality, and results for successful client events.
Overview
19
19
years of professional experience
Work History
Operations Manager
The AV Warehouse Ltd
07.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Administrative secretary
Agius Watches & Jewellery (Family Business)
06.2011 - 12.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Responded to inquiries from callers seeking information.
Event manager and Administrative Coordinator
Alka Ceramics Ltd
01.2018 - 07.2023
- In this role I currently occupy my main duties are:
- The day to day administrative work of accounting, bookkeeping and correspondence
- We also organise Malta's largest Wedding's Expo and I am responsible of organising and liaising with over 170 Exhibitors to make sure that all goes well and we put on a grand exhibition
- This involves a lot of work and organisation
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
Administrative secretary
Network Publications Ltd
09.2008 - 06.2011
- Composing letters, emails, newsletter, memorandum, and creating charts, graphs, and diagrams
- Answering telephone, emails, taking and distributing messages, and overseeing incoming and outgoing mail
- Participating in meetings, taking minutes, and preparing summary
- Scheduling meetings and reserving rooms for presentation, training, and meetings
- Maintaining files, financial, attendance, and purchase records
- Personal Assistant to the Managing Director
- Personal Assistant to the Head of Advert Sales
- This included keeping a record of all the clients' purchases and contracts
- Chasing of artwork and proofing the text prior to sending the magazine to print
- Helping to achieve monthly targets by producing feature pages and selling slots as product placement
Shop salesperson
Sterling Jewellers Ltd
05.2006 - 08.2008
- Greeting customers who enter the shop
- Be involved in stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Stocking shelves with merchandise
- Answering queries from customers
- Reporting discrepancies and problems to the supervisor
- Giving advice and guidance on product selection to customers
- Balancing cash registers with receipts
- Dealing with customer refunds
- Keeping the store tidy and clean, this includes hovering and mopping
- Responsible dealing with customer complaints
- Working within established guidelines, particularly with brands
- Attaching price tags to merchandise on the shop floor
- Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays
Shop salesperson
Sterling Jewellers Ltd
06.2005 - 10.2005
- Worked as a shop sales assistant for the Summer months
- Main duties included:
- Greeting customers and assisting to their needs
- Administrative shop duties such as; Answering the phone and addressing any queries clients might have
- Closing the cash for the day by filling in the necessary paper work
- Dealing with client complaints
- Also having a good approach and good selling skills
Education
Secondary School Education - Computer Studies, English Language, English Literature, Environmental Studies, German, Home Economics, Maltese, Mathematics, Physics, Religious Knowledge, Social Studies
Sir Adrian Dingli Secondary School
01.2005
Primary Level Education -
Patri Felic Sammut St Pauls Bay Primary School
01.2001
Skills
- Excellent written and verbal communication skills
- Confident speaking abilities
- Writing creative or factual
- Public speaking
- Excellent presentation skills
- Excellent negotiation skills
- Detail oriented
- Good at time management
- Information processing
- Problem solving
- Independent user
- Proficient user
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Project Management
Languages
Maltese
Native language
English
Proficient
C2
Timeline
Operations Manager
The AV Warehouse Ltd
07.2023 - Current
Event manager and Administrative Coordinator
Alka Ceramics Ltd
01.2018 - 07.2023
Administrative secretary
Agius Watches & Jewellery (Family Business)
06.2011 - 12.2023
Administrative secretary
Network Publications Ltd
09.2008 - 06.2011
Shop salesperson
Sterling Jewellers Ltd
05.2006 - 08.2008
Shop salesperson
Sterling Jewellers Ltd
06.2005 - 10.2005
Primary Level Education -
Patri Felic Sammut St Pauls Bay Primary School
Secondary School Education - Computer Studies, English Language, English Literature, Environmental Studies, German, Home Economics, Maltese, Mathematics, Physics, Religious Knowledge, Social Studies
Sir Adrian Dingli Secondary School
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