Shaun Baldacchino
St Paul's Bay,Malta
Summary
Currently finalising a MSc in Artificial Intelligence. I consider myself an enthusiastic person, motivated, and a keen learner. I strive to achieve and accomplish great things and I never settle for less. Staying positive and facing challenges with a positive attitude enables me to keep moving forward in whatever I do.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
8
8
Certification
Work History
Senior Integration Manager
Fast Track Solutions Ltd
Saint Paul's Bay, Malta
03.2024 - Current
- As a Senior Integration Manager, I lead the end-to-end delivery of partner integrations, effectively managing both internal and external stakeholders.
- Develop and maintain detailed project plans, ensuring clear communication and timely progression across multiple projects at various stages. By identifying and escalating risks early, I ensure swift mitigation strategies.
- Plan and prioritise custom partner deliverables with the Product team, fostering transparent and trustful relationships with partners and internal teams.
- Spin Up environments on AWS for every new client.
- Troubleshoot Kubernetes clusters.
- Deployed custom changes through GitHub CI/CD
- Lead complex data migration projects as part of system integration initiatives.
- Provide expert advice on best practices for system design and architecture pre-integration.
- Monitor application performance and infrastructure health, implementing automated alerts for potential issues.
- Additionally, I facilitate and lead workshops and ideation sessions, innovate and implement tools to automate and improve integration processes, and advocate for partner needs in operational prioritisation meetings
- Identifying and fulfilling documentation requirements, seizing opportunities with new or existing partners, and contributing to the technical aspects of integration delivery
- Maintain a partner-centric, proactive approach to problem-solving, manage multiple conflicting priorities efficiently, and consistently aim to exceed partner expectations
- Continuously seeking improvement in processes and personal development, by mentoring and supporting team members, oversee onboarding processes, and drive strategic partner integrations
- By forming and managing cross-functional teams, I ensure seamless coordination and play a pivotal role in shaping integration management strategies in collaboration with the Head of Integration
- Contributing to departmental strategy development, analysing partner needs, providing data-driven recommendations, and aligning integration strategies with broader business goals.
Integration Manager
Fast Track Solutions Ltd
Malta, Malta
09.2021 - 03.2024
- Responsible for ensuring the successful completion of the technical integration phase for new clients.
- Scheduled kick-off meetings with newly onboarded clients to explain technical requirements and discuss project timelines.
- Conducted comprehensive system testing to ensure flawless integrations.
- Continuous communication with the clients to ensure the best assistance is being provided and overall satisfaction is achieved.
- Being a point of reference for technical queries, custom requirements and ad-hoc requests for ongoing and live partners
- Tested Client's APIs through the use of postman, integrating third-party solutions, debugging REST API real-time events, SQL querying and monitoring, monitoring Kubernetes pods, setting up AWS environments and performing data migrations
- Used Click Up to keep track of the integration progress while ensuring tasks are updated with useful descriptions
- Tackled any potential blockers that might deter the integration from being completed on time
- Updated internal documentation to ensure correct processes and procedures are followed while suggesting improvements to increase efficiencies in any possible area of the business process.
- Maintained detailed documentation relating to all stages of the integration process, offering clear guidance for future reference.
Application Systems Manager
Malta Financial Services Authority
, Malta
09.2019 - 09.2021
- Gained experience in enterprise-level information systems with a solid foundation in information and communication technologies.
- Having strong knowledge of software development, business application systems, and project management, I became very conversant with technologies, systems implementation, and applicable standards.
- With experience in managing and leading a multidisciplinary team of professionals in technical areas, having strong leadership skills, professional integrity and accountability together with excellent written and verbal presentation skills that enable me to collaborate effectively within and outside the organisation at all management levels
- Forming part of the Technology team that leverages cutting-edge technology, industry standards and methodologies to provide reliable services to the rest of the organisation and the financial services sectors interacting with the Authority electronically
- Responsible for technology design, information security, development, integration and delivery of all information and communications services and platforms while working with technology vendors and partners
- Overseeing day-to-day management of strategic and business support systems, database management systems, and management tools
- Being a key member within the Department involved in enterprise applications to implement and maintain mission-critical systems to meet business requirements and organisational objectives
- Ultimately enabling the organisational strategic and operational objectives to be achieved efficiently and effectively.
Senior Applications Support Officer
Malta Financial Services Authority
Malta
04.2019 - 09.2019
- Writing and interpreting technical reports, and requirements/functional documents, and proposing technical solutions
- Ensuring JIRA and Confluence are updated by the team
- Warranting high-quality assurance standards in terms of software delivery
- Vetting and updating quality assurance standards periodically
- Ensuring that software applications are being administered appropriately, and taking responsibility in their availability to business
- Taking responsibility in ensuring the databases are available, and that backups are being performed accordingly
- Assuring that SLA's are adhered to, solutions availability, supplier management, capacity management and performance measurement
- Liaising with the Project Management Office and coordinating project delivery
- Explaining technical and complex terminology in an understandable manner to business users
- Teaching and advising others on best practices and solutions
- Attending European Supervisory Authorities ITMG Meetings
- Keeping up to date with upcoming directives and guidelines
- Adhering to Change management and Project management best practices to support the organization's needs when transitioning from a current state to a desired future state in order to achieve the required business outcome
- Knowledge of Microsoft SQL Server databases, Windows Servers, and IIS
- Ability to understand and write complex requirements documents
- Strong leadership and communication skills
- Knowledge of software development methodologies like Agile and Scrum for software delivery, bug tracking systems, and team collaboration software such as JIRA and Confluence.
Software Developer/Analyst
Malta Financial Services Authority
Malta, Malta
05.2017 - 04.2019
- Adhered to development strategies and methodologies best practices to deliver functional working code.
- Used the .Net Framework for writing C# applications allowing for a higher level of abstraction through existing libraries
- Used SQL language for retrieving and storing of data programmatically from the applications developed to ensure data integrity and high-performance
- Used GIT as source control to keep a history of changes made to different files in a software project while allowing team members to work on the same code and merge work pertaining to the same solution.
- Ensured that communication with business users was clear in order to define their needs and requirements.
- Continued self-improvement and learning through completion of multiple Microsoft certifications.
- Adhered to agile methodologies best practices to develop business users' requirements in a timely manner
- Developed new applications based on European Supervisory Authorities' Directives and Guidelines.
- Used Confluence as a knowledge base system to document all work done for future reference.
Software Developer
KPMG Crimsonwing
Malta, Malta
12.2016 - 05.2017
- Developed an expense tracking mobile application using Microsoft Power Apps
- Was given training on Microsoft Dynamics 365
- Was involved in updating and enhancing various websites using .NET MCV and C#.
IT Executive
Radisson Blu Resort, Malta St Julian's
, Malta
11.2015 - 11.2016
- Monitored server and network infrastructure.
- User troubleshooting and fault finding.
- Repaired or installed new hardware.
- Budgeted and purchased any IT related equipment.
- Maintained supplier relationships.
- Renewed and negotiated new IT-related contracts.
Group Purchasing Officer
Island Hotels Group
Malta, Malta
04.2013 - 11.2015
- Negotiated better terms for cost-effective procurement strategies.
- Streamlined purchasing processes, improved efficiency in operations.
- Collaborated cross-functionally to implement cost reduction initiatives.
- Worked closely with other departments to understand material requirements, achieved seamless production flow.
- Ensured compliance of purchase orders to company policies, ensured integrity in procurement processes.
- Managed contracts and agreements with suppliers, safeguarded company interests.
- Reviewed purchase requisitions and orders for accuracy, maintained orderliness in processes.
GROUP PURCHASING CLERK
THE ISLAND HOTELS GROUP
, Malta
04.2011 - 03.2013
- Identified stock quantity and quality, delivery times and other contract conditions to be met.
- Inputted all invoices and crossed checked each one against purchase orders to ensure price and quantity were aligned.
Education
BSc Internet Application Development (Hons) - Computer Science
Middlesex University
Malta 10.2014 - 05.2016
Professional Diploma, Digital Marketing -
Digital Marketing Institute
Malta 01.2014 - 04.2014
NCC Advanced Diploma, Computer Science -
STC Training
MAlta 01.2012 - 04.2014
BTEC National Diploma, Computing and Information Systems -
Computer Domain
Malta 01.2010 - 04.2012
Skills
- Amazon Web Services (AWS)
- Kubernetes
- Microservices architecture
- Cloud Identity and Access Management
- SQL
- APIs
- Software development
- Terraform
Certification
- GIAC Web Application Penetration Tester (GWAPT)
- AWS Certified Cloud Practitioner
- ITIL 4 Foundation in IT Service Management
- Scrum Master Certified (SMC)
- MCSD: App Builder - Certified 2018
- MCSA: Web Applications - Certified 2018
- Exam 486: Developing ASP.NET MVC Web Applications
- Exam 480: Programming in HTML5 with JavaScript and CSS3
Languages
Italian
English
Maltese
Accomplishments
Received the Best New Comer award at the Island Hotels Group when
I first joined the Purchasing Department
Clifton Strengths
- Restorative : I have a keen ability to solve complex problems and I am good at figuring out what is wrong and resolving it.
- Individualisation : I understand the unique needs of each team member and stakeholder, allowing me to tailor my approach to maximise individual and team performance.
- Input : I actively seek out new information and insights, which helps me stay ahead of industry trends and continuously improve processes.
- Learner : My passion for learning drives my ongoing professional development, I'm always seeking to learn something new.
- Responsibility : I take ownership of my work, ensuring that projects are completed to the highest standard and that I am accountable for my commitments.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior Integration Manager
Fast Track Solutions Ltd
03.2024 - Current
Integration Manager
Fast Track Solutions Ltd
09.2021 - 03.2024
Application Systems Manager
Malta Financial Services Authority
09.2019 - 09.2021
Senior Applications Support Officer
Malta Financial Services Authority
04.2019 - 09.2019
Software Developer/Analyst
Malta Financial Services Authority
05.2017 - 04.2019
Software Developer
KPMG Crimsonwing
12.2016 - 05.2017
IT Executive
Radisson Blu Resort, Malta St Julian's
11.2015 - 11.2016
BSc Internet Application Development (Hons) - Computer Science
Middlesex University
10.2014 - 05.2016
Professional Diploma, Digital Marketing -
Digital Marketing Institute
01.2014 - 04.2014
Group Purchasing Officer
Island Hotels Group
04.2013 - 11.2015
NCC Advanced Diploma, Computer Science -
STC Training
01.2012 - 04.2014
GROUP PURCHASING CLERK
THE ISLAND HOTELS GROUP
04.2011 - 03.2013
BTEC National Diploma, Computing and Information Systems -
Computer Domain
01.2010 - 04.2012
- GIAC Web Application Penetration Tester (GWAPT)
- AWS Certified Cloud Practitioner
- ITIL 4 Foundation in IT Service Management
- Scrum Master Certified (SMC)
- MCSD: App Builder - Certified 2018
- MCSA: Web Applications - Certified 2018
- Exam 486: Developing ASP.NET MVC Web Applications
- Exam 480: Programming in HTML5 with JavaScript and CSS3
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