Tijana Prvulovic
Xaghra ,Gozo, Malta
Summary
Customer-oriented with 3 years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections, introducing products and implementing pricing strategies. Loyal and tactical strategic planner bringing the high-performing background to customer support role. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
7
7
years of professional experience
Work History
Customer Sales Representative
CitySightseeing Busses, Hop on Hop off
08.2021 - Current
- Able to work well as part of a team
- Resolving customer complaints successfully to maintain good customer relations
- Opening and closing ticket booth, setting up cash register, collecting money in exchange for tickets, counting and remitting money
- Working the front gate to welcome customers
- Assist guests with ticket purchases for touristic busses
- Strong multi-tasking & organizational skills with the ability to communicate effectively in English
- Detail oriented with the ability to meet deadlines and function in a fast-paced setting
- Learn and understand multiple product types
- Welcoming visitors and answering questions about the island and guide them what is worth to visit in the island
- Described product highlights and benefits to help guide purchasing decisions.
Customer Support
Mozzart
09.2019 - 04.2020
- Assisted customers through multiple channels, including email, live chat, addressing issues, and providing game - related support.
- Resolved customer complaints and escalated complex issue to relevant departments, ensuring a satisfactory resolution within company guidelines and policies.
- Assisted customers in making informed purchasing decisions by providing detailed product information and addressing their concerns and questions.
- Actively engaged with customers on the sales floor, fostering positive relationship.
- Handled cash transaction, processed payments.
- Educated customers on features of ordered merchandise to promote understanding, resulting in eduction in calls to customer support line.
- Delivered high level of customer support by servicing malfunctioning systems within hours of complaint calls.
Sales and Customer Service Representative
PLANETA SPORT
01.2018 - 01.2019
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Received payments from customers
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
- Maintained up to date knowledge of all retail promotions
- Mentored junior cashiers and new employees.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
Hotel Front Desk Receptionist
Ponte Bianco
04.2017 - 01.2019
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved service-related problems and documented actions in system.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Completed late check-ins and directed guests to rooms and facilities.
- Trained new staff members in customer service techniques and hotel operations.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Answered phone within few minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Education
Diploma of Higher Education - Hotel and Tourism Mnagament
Economic And Trade School
Vranje 2019
Skills
- PERSONAL SKILLS
- Positive attitude
- Proficient in providing exceptional customers support through various channels, including email, live chat and phone
- Willing to learn
- Possess a polite and helpful manner
- Confident communication skills
- Friendly personality and able to engage customers
- Excellent problem - solving abilities, addressing customer issue with patience and empathy
- Customer Retention
- Customer Service
- Staff Training
Timeline
Customer Sales Representative
CitySightseeing Busses, Hop on Hop off
08.2021 - Current
Customer Support
Mozzart
09.2019 - 04.2020
Sales and Customer Service Representative
PLANETA SPORT
01.2018 - 01.2019
Hotel Front Desk Receptionist
Ponte Bianco
04.2017 - 01.2019
Diploma of Higher Education - Hotel and Tourism Mnagament
Economic And Trade School
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