Juan Carlos Farrugia

• Taking care of main reception, bookings for sending shipments abroad and collections.
• Managed customer inquiries and resolved issues through effective communication and problem-solving techniques through phone calls.
• Processed orders accurately using DHL's logistics software, ensuring timely delivery to customers.
• Collaborated with team members to streamline operations, enhancing overall service efficiency.
• Trained new employees on customer service protocols and system usage, promoting consistent service standards.
• Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer requests for products, services, and company information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Delivered mail and packages efficiently across designated routes, ensuring timely service.

Supervisory role and duties on site following basic restoration techniques as an apprentice on heritage sites.